Terms & Conditions
Contents and Hyperlinks
This website may contain hyperlinks to third party websites, and those websites are the sole responsibility of such independent third parties and use thereof is solely at your own risk. Lola Products has no control over the content or policies of such third-party websites, and we are not responsible for (and under no circumstances shall be liable for) the contents, accuracy or reliability of any websites hyperlinked to this website. Those who choose to access information from this website (including any information obtained through any hyperlink) are solely responsible for the compliance of such information with any applicable law. THIS PROVISION IS VOID, INAPPLICABLE OR UNENFORCEABLE IN THE STATE OF NEW JERSEY.
Lola Products is pleased to hear from its customers; however, we do not accept or consider any creative ideas, suggestions or other materials related to products, services or marketing except in compliance with the procedures outlined for idea submissions elsewhere in this website. Please do not send us any original creative materials such as product ideas or suggestions except in compliance with such procedures. Anything you disclose or offer to us by or through this website ("Communications"), including e-mails to Lola Products or postings on interactive portions of this website, shall be deemed and shall remain the property of Lola Products. If you send us such Communications, you are providing it to us on a NON-CONFIDENTIAL BASIS, and we will have no obligation to keep such information secret, to refrain from using such information, or to compensate you for the receipt or use of such Communications. Lola Products is free to use, for any purpose whatsoever, any Communications, including but not limited to publishing, or developing, manufacturing, and marketing products using such Communications. By uploading or otherwise providing any Communications to this website or Lola Products, you hereby grant Lola Products, to the extent you retain any rights, the unlimited, perpetual right to reuse, redistribute, modify and create derivative works from such Communications for any purpose and in any media without compensation, and you warrant that all "moral rights" in uploaded Communications have been waived. By submitting Communications to us through this website, through e-mail, or through any means other than through the procedures outlined elsewhere in this website, you hereby RELEASE Lola Products from any liability under any legal theory in connection with the use, modification, sale, or disclosure of any Communications. THIS PROVISION IS VOID, INAPPLICABLE OR UNENFORCEABLE IN THE STATE OF NEW JERSEY.
Interactive Areas and Code of Acceptable Conduct
Lola Products does not ordinarily filter, censor, edit or regulate information and content provided by third parties on this website, including any such information provided in interactive areas, and we neither endorse nor are responsible for (and under no circumstances shall be liable for) the contents, accuracy or reliability of such information and content. THIS PROVISION IS VOID, INAPPLICABLE OR UNENFORCEABLE IN THE STATE OF NEW JERSEY.
When participating in interactive portions of this website, you represent that you have proper right and authorization to use any information or content you upload or post and agree to abide by the following code of acceptable conduct:
- You will not upload or otherwise provide infringing, defamatory, obscene, pornographic, threatening, abusive, illegal or otherwise improper content.
- You will not upload viruses or harmful components.
- You will not use the website to further any illegal purpose or to violate the rights of any party.
- You will not upload or otherwise provide content with a commercial purpose or attempt to solicit funds or advertise goods and services.
All prices on this website are listed in U.S. Dollars. Where products are offered for sale, prices do not include shipping or handling, which shall be charged on all orders as applicable and will be indicated at the time of your order. Sales tax is estimated at the time the product is purchased.
In the event a product is listed at an incorrect price due to typographical or other error in pricing, we have the right to refuse or cancel any orders placed for the products listed at the incorrect price whether the order has been confirmed or accepted and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit in the amount of the incorrect price.
Shipment and Delivery
Unless otherwise indicated at the time of ordering or by subsequent notification from us, shipments will be made via a carrier that we select, or if we give you a choice of shipping method, the carrier that you select. If you choose an express delivery service, an additional charge will be imposed at the time of your order. If your order is accepted and the items selected are in stock, your order will normally ship within the time indicated on our website. All ship and delivery dates specified on our website are estimates only and are subject to change. We do not guarantee delivery dates, and we are not responsible for delays by the carrier. Risk of loss and title to ordered items pass to you upon delivery to the shipping carrier. Inspect your shipment upon arrival. Report any shipping-related damage immediately to the carrier.
Products, Services and Software
Downloading software from this website does not give you title to such software, including any files, data and images incorporated in or associated with the software. Your use of any such software shall be only in accordance with the license agreement that is included with the software or presented upon download of such software. Software available on this website is copyrighted by Lola Products or its owner. Software may not be copied, redistributed or placed on any server for further distribution. You may not sell, modify, decompile, disassemble, or otherwise reverse engineer the software.
A description or reference to a product, service or publication on this website (including any description or reference via hyperlink) does not imply endorsement by Lola Products of that product, service or publication. Products and software offered through this website shall be warranted, if at all, through the written license or warranty provided in connection with such product or software.
All Orders: Orders for in-stock items will ship within 5 to 7 business days for our FREE or STANDARD SHIPPING options and 1 to 2 days on our EXPEDITED SHIPPING OPTIONS (excluding weekends and holidays) and most products are shipped from our warehouse in Northern New Jersey at Zip Code 07601; however, orders received after 3PM Monday to Friday (Eastern Standard Time) will have a "next business day" processing start time. Orders placed on Saturday or Sunday are considered “Monday” pre-3pm orders, unless Monday is a holiday, or an emergency shut down at our warehouse. Orders placed on a holiday will be processed the next normal business day.
Lola Products may fulfill an order by shipping from multiple warehouse locations, depending on the products ordered. If you need to know what zip code an order is shipping from to determine transit times, please call us at 1-800-524-2822. If orders are needed faster, please call us and we will do our very best to accommodate.
-Business days (business days are Monday to Friday and exclude Holidays and emergency closure days)
Phone Orders: Our toll-free number is 1-800-524-2822. Our friendly staff is available to take your order or answer any questions you may have Monday through Friday from 8:30 AM until 5:30 PM EST.
Online Orders: Please visit our web site at www.lolaproducts.com to place your online orders. You will receive the same efficient and prompt service.
Out of Stock & Back-Orders: Despite our best efforts, Lola Products may not always have sufficient stock on an item to fill your order. If that is the case, we will contact you (via email, phone or both) and inform you of how many units are available for shipment, and approximately how long it would take to ship the remainder. You must then let us know whether you would prefer to accept an initial, partial shipment, with the backorder to follow as soon as the goods are available or wait until we can ship the whole order. We will not process the order until we receive a response. Please keep in mind that depending on circumstances, higher shipping costs may be incurred on split order shipments.
Clearance Center Items: Sale of all items in this category are final. Returns will not be accepted. All the products have been reviewed, found to be of good quality and suitable for their intended purpose.
Payment Terms: We accept Visa, MasterCard, American Express, Discover, PayPal Payments and Wire Transfer. All orders must be prepaid via credit card or wire transfer.
Freight Terms: All orders are shipped F.O.B. Freight charges are pre-paid and added to the invoice accordingly. Handling charges are included in the shipping cost.
Drop Shipments: A drop shipment charge of $7.50 per location will be added to all orders shipping to more than 4 locations.
Claims: Once the merchandise is tendered to the carrier it becomes the property of the recipient and the recipient assumes all risk for lost or damaged product. Please check shipments carefully and sign for the proper number of cartons or pallets. Any damaged cartons must be recorded on the bill of lading and a claim made directly to the carrier. Customer must inspect all shipments within 10 days of receipt. Failure to notify us of defects or shortages within 10 days of receipt shall constitute acceptance of shipment.
Return Policy: Returns are accepted on stock items only within 60 days of shipment. All returns must be pre-approved by LOLA and require a return authorization number. Returns must be shipped freight prepaid in the original, unopened cartons clearly marked with the return authorization number provided. Unauthorized returns will not be accepted, and no credit will be issued. Customer is responsible for all freight charges incurred from original shipment. Lola Products will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information. Returns will not be accepted on clearance items. Defective items will be replaced at no charge to the consumer, including shipping*.
-IMPORTANT NOTE: Replacement part orders placed with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.
Notice and Procedure for making Claims of Copyright Infringement. Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to our Designated Agent. See our Procedure for Copyright Infringement Claims.
No Representations or Warranties. The pages on this website may contain technical inaccuracies, outdated information and typographical errors. To the extent permitted by applicable law, THIS WEBSITE IS PROVIDED "AS IS." LOLA PRODUCTS DOES NOT MAKE ANY WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, NOR DOES IT IN ANY WAY GUARANTEE THE QUALITY, DATA CONTENT, ARTISTIC WORTH, OR LEGALITY OF INFORMATION, CONTENT, GOODS OR SERVICES THAT ARE TRANSFERRED, RECEIVED, PURCHASED, OR OTHERWISE MADE AVAILABLE OR OBTAINED BY WAY OF THIS WEBSITE. WE DO NOT WARRANT THAT THIS WEBSITE WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Lola Products makes no representations or warranties that this website is free of defects, viruses or other harmful components. We shall not be responsible for any damages or loss that may result from the hacking or infiltration of this website or Lola Products' computer systems. YOU HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THIS WEBSITE AND YOU AGREE TO HOLD LOLA PRODUCTS HARMLESS FROM, AND YOU COVENANT NOT TO SUE US FOR, ANY CLAIMS BASED ON USE OF THIS WEBSITE, INCLUDING CLAIMS FOR LOST DATA, WORK DELAYS OR LOST PROFITS RESULTING FROM USE OF MATERIALS OR CONTENT FROM THIS WEBSITE. THIS PROVISION IS VOID, INAPPLICABLE OR UNENFORCEABLE IN THE STATE OF NEW JERSEY.
Liability: Purchaser must determine if Lola Products items are suitable for the use the purchaser intends. Lola Products does not accept responsibility for improper use or application of its products. No warranty is made or implied by Lola Products. Purchaser or user assumes all risk and liability in connection with the use of Lola Products items and any loss or damage resulting out of their use.
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL LOLA PRODUCTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS THAT RESULT FROM THE DISTRIBUTION OR USE OF, OR THE INABILITY TO USE, THE CONTENT OR MATERIALS ON THIS WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL LOLA PRODUCTS' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.
THIS PROVISION IS VOID, INAPPLICABLE OR UNENFORCEABLE IN THE STATE OF NEW JERSEY.
Email Policy: By providing an email address or ordering products from Lola Products you are granting permission for Lola Products to add your email address to our in-house newsletter list, which may result in periodic notices of educational information, special offerings, discounts and other company information. Lola Products does not share our customer data/information, including email addresses, with any third-party organizations.
Trademarks and Copyrights
Nothing on this website shall be construed as conferring any license under any intellectual property right, including any right in the nature of trademark or copyright, of Lola Products or any third party, whether by estoppel, implication, or otherwise. All trademarks and trade names are the property of their respective owners.
Except as otherwise noted, Lola Products is the owner of all trademarks and service marks on this website, whether registered or not. All registered trademarks are registered in the United States of America (or other applicable jurisdictions).